Refund policy

Return & Refund Policy — SmartPickHome

Last updated: 21-08-2026

Thank you for shopping with SmartPickHome. We want you to love your purchase — here's how we handle issues if something isn't right.

Reporting Window

If there's a problem with your order, please contact us within 14 days of delivery. We're unable to accept claims made after this window.

What's Covered

We offer a full refund or replacement for:

Items that arrive damaged or defective
Incorrect items received (wrong product, wrong color/size than ordered)
Orders that are lost in transit (never delivered, tracking shows no movement)

What's Not Covered

Buyer's remorse (changed your mind after purchase)
Orders where tracking confirms delivery, even if you did not personally receive the package (please check with neighbors/household members and your local post office first)
Damaged outer packaging only, where the product inside is unaffected

How to Request a Refund or Replacement

Contact us at support@smartpickhome.com or through our [Contact Us page], including your order number.
Attach photos (or a short video) clearly showing the issue — this is required for us to process damaged, defective, or incorrect item claims quickly.
We'll review your request within 1-2 business days and let you know the resolution.

No Return Shipping Required

For most items, you will not need to mail anything back to us. Once your claim is verified, we'll issue a refund or send a replacement directly — this keeps the process fast and avoids unnecessary shipping costs and delays for you.